Transformational Business Process Leader

1 week ago

Biñan, Calabarzon, Philippines beBeeProcess Full time ₱1,000,000 - ₱2,000,000
Job Description

We are seeking a skilled professional to join our team as an Automation & Process Specialist. In this role, you will be responsible for driving process redesign and automation initiatives that enhance operational effectiveness and customer experience.

About the Role

This is an exciting opportunity to make a meaningful impact on our business by leveraging your expertise in process improvement, automation, and artificial intelligence. As an Automation & Process Specialist, you will work closely with cross-functional teams to identify opportunities for process enhancement and develop innovative solutions that drive results.

Responsibilities
  • Design and implement process improvements that increase efficiency, reduce costs, and enhance customer satisfaction.
  • Develop and maintain automated workflows that streamline operations and improve data accuracy.
  • Collaborate with stakeholders to gather requirements and provide solutions that meet business needs.
  • Analyze performance metrics to evaluate the effectiveness of process changes and identify areas for further improvement.
Requirements
  • 3-5 years of experience in service operations, continuous improvement, or CX strategy.
  • Strong process thinking skills, including ability to simplify complex systems, reduce handoffs, and eliminate waste.
  • Familiarity with AI- or automation-enhanced service environments and vision for their transformative potential.
  • Excellent communication and collaboration skills, with ability to lead discovery, facilitation, and cross-functional problem-solving.
  • Business acumen, with ability to connect customer experience outcomes to operational mechanics and bottom-line impact.
Benefits

We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. Our team is passionate about delivering exceptional service and making a positive impact on our customers and communities.

What We Offer
  • A collaborative and inclusive work environment.
  • Opportunities for career growth and professional development.
  • Competitive compensation and benefits package.
  • Recognition and rewards for outstanding performance.

At Thumbtack, we value diversity, equity, and inclusion. We are committed to creating a workplace culture that reflects these values and provides opportunities for everyone to thrive.

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