Patient Support Specialist

7 days ago

Rizal, Philippines beBeePatient Full time ₱2,000,000 - ₱3,000,000
Job Overview

A patient support specialist plays a vital role in ensuring the well-being of patients by addressing their queries and concerns, understanding their needs, and coordinating information among patients, family members, medical personnel, and administrative staff. They must be familiar with healthcare policies, medical resources, and regulations to provide effective support.

Key Responsibilities
  • Respond to incoming calls in accordance with established procedures and standards.
  • Assist patients in resolving their queries and concerns in a timely and professional manner.
  • Gather outstanding balances from patients.
  • Collaborate with third-party entities, such as insurance companies, to address patient account inquiries.
  • Make outbound collection calls in adherence to established procedures and departmental standards.
  • Support patients in resolving billing queries and concerns.
  • Maintain the confidentiality of protected health information in compliance with HIPAA guidelines.
  • Work collaboratively as part of a team to achieve departmental and company goals.
  • Ensure reliability and punctuality, maintaining good attendance and adhering to break schedules.
Requirements and Qualifications
  • PREFERRED: A college degree or at least two years of college-level education, preferably in a field related to healthcare.
  • Strong written and verbal communication skills are essential.
  • The ability to work independently with minimal supervision is necessary.
  • The ability to handle confidential information is required.
  • Simple mathematical calculations must be performed accurately.
  • Attention to detail is crucial.
  • Email proficiency is expected.
  • A motivated self-starter with a strong work ethic is ideal.
  • Organizational skills, including prioritization and deadline management, are necessary.
  • Reliability and dependability are essential qualities for this role.
  • A team player who supports departmental and company objectives is required.
  • Flexibility with scheduling is necessary.
  • At least one year of call center experience in a medical accounts setting is a plus.
Why Choose Us
  • This is a fully remote role.
  • Competitive benefits include insurance, lifestyle rewards, and more.
  • Join a passionate global team making a positive impact in the utility industry.

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