Remote Customer Experience Associate

17 hours ago


Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱30,000
Customer Support Specialist Opportunity

We are looking for a highly skilled and empathetic Customer Support Specialist to join our team. This is an exceptional opportunity for someone who thrives in a fully remote environment and is passionate about delivering outstanding customer experiences.

About the Role:

  • Respond to customers via chat, email, or phone in a professional and friendly manner
  • Handle inquiries related to product information, order tracking, returns, and account concerns
  • Use Gorgias and Shopify to manage tickets and provide fast, accurate support
  • Stay informed on product updates and support practices to ensure a consistent customer experience

What We Offer:

  • A competitive compensation package with annual performance-based increases
  • Paid time off to rest and recharge
  • Health and dental insurance or a health stipend to make you feel your best
  • Holiday bonuses in appreciation of your hard work
  • The flexibility to work from anywhere you're comfortable
  • Opportunities to grow with us as we scale

Requirements:

  • Excellent written and spoken English communication skills
  • At least 1 year of hands-on experience with both Shopify and Gorgias
  • Comfortable working independently and handling multiple conversations at once
  • Empathetic, patient, and reliable when addressing customer concerns
  • Team-oriented with a strong work ethic and attention to detail

Technical Requirements:

  • Your own computer or laptop (i5 processor or equivalent preferred)
  • A stable internet connection (at least 15 Mbps upload/download speed)


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