Remote Customer Experience Specialist

13 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000
Remote Customer Service Representative Job Opportunity

MCI Manila is a leading Business Process Outsourcing company focused on delivering tailored solutions to meet clients' needs.

We are seeking enthusiastic individuals who are natural problem solvers and thrive on creating memorable customer experiences.

Job Description
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training updates and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office Word Excel Outlook PowerPoint.
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits

Compensation and benefits are designed to be competitive and to support growth over time. Starting compensation is based on experience.

The company emphasizes balance, growth opportunities, and a supportive environment. Benefits may vary by geography.

Other Requirements
  • Must be authorized to work in the country where the job is based.
  • Willingness to undergo a Level II background/security investigation, fingerprint, and drug screening. Offers are contingent on results.

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