Automation and Process Transformation Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeProcess Full time $90,000 - $120,000
Job Description

This is a challenging opportunity for a seasoned Automation and Process Expert to join our dynamic Service Operations Team. The successful candidate will play a key role in driving process redesign, leveraging automation and AI technologies to deliver world-class service experiences.

The ideal candidate will have a strong background in service operations, continuous improvement, or CX strategy, with a proven track record of driving transformative initiatives. They will be able to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.

We're looking for someone who is comfortable leading discovery, facilitation, and cross-functional problem solving, with a focus on groundbreaking solutions. Strong business judgment is essential, with the ability to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.

Key Responsibilities

  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support prompt design, decision tree logic, and automation flows when needed—always within the broader business context of transformative impact.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.

Required Skills and Qualifications

  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving transformative initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.

What We Offer

  • A collaborative and dynamic work environment.
  • Ongoing opportunities for professional growth and development.
  • A competitive compensation package.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Analyst and Project Management

Industries

  • Outsourcing and Offshoring
  • Consulting
  • Internet Marketplace Platforms

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