Healthcare Support Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCare Full time ₱1,800,000 - ₱2,200,000
Healthcare Support Specialist

We are seeking a skilled and compassionate individual to support patients through complex healthcare journeys.

Job Description:

This role involves serving as the primary point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination. The ideal candidate will have excellent communication skills, a strong understanding of the healthcare system, and the ability to manage multiple patient interactions efficiently.

Key Responsibilities:
  • Patient Support & Coordination
    • Act as the main point of contact for patients, addressing inquiries, facilitating referrals, and providing emotional support throughout their treatment journey.
    • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
  • Care Navigation & Education
    • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
    • Educate patients on available services, preventative care, and next steps.
  • Emotional Support & Advocacy
    • Provide compassionate listening and emotional support to patients managing complex medical issues.
    • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
  • Data & Documentation
    • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
    • Track and report patient outcomes to identify opportunities for workflow improvements.
  • Process Improvement & Collaboration
    • Provide feedback to internal teams on patient needs and operational enhancements.
    • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.
Requirements:
  • Excellent Communication Skills
  • 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Strong understanding of the healthcare system and patient care processes
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations
Benefits:
  • Remote Work Opportunity
  • Flexible Work Schedule
  • Generous Paid Time Off
  • HMO Coverage after 3 months
  • Direct Mentorship from industry experts
  • Ongoing access to resources for professional growth
  • Global Networking Opportunities
  • Work-Life Balance

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