Service Delivery Analyst
5 days ago
This position does not include GM-sponsored immigration.
The role is categorized as hybrid, requiring regular attendance at the office for a minimum of three times a week, or as specified by the business.
The OpportunityAs a member of the Global Business Solutions (GBS) People Services team, you will be responsible for driving operational and tactical tasks, interacting with customers, and applying specialized skills and expertise.
Main Tasks- Client Support:
- Directly support clients, including employees, managers, HR professionals, and third-party vendors, to resolve inquiries and complete requests, following cases through resolution, and performing front office and back office activities.
- Case Resolution:
- Function as the main point of contact for HR staff, employees, and people leaders, using policies, procedures, and reference materials to resolve queries and follow established processes for case management and issue resolution.
- Transaction Execution:
- Process shared services transactions in HRIS applications within established performance standards.
- Quality Commitment:
- Maintain a commitment to delivering exceptional customer experiences by aligning with People Services policies, procedures, knowledge base, and master processes while emphasizing thoroughness and accuracy.
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