Quality Analyst HR Shared Services Helpdesk Role

5 days ago


Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

We are looking for a Quality Analyst HR Shared Services Helpdesk professional to drive process excellence in our organization. As a key member of our Shared Services team, you will be responsible for ensuring the quality of HR helpdesk interactions and collaborating with colleagues to improve overall service delivery.

Key Skills:
  • Analytical Thinking: Ability to assess data, trends, and performance to drive actionable insights.
  • Attention to Detail: A meticulous approach to monitoring helpdesk interactions and ensuring quality standards.
  • Problem Solving: Ability to identify issues and create effective solutions that drive process improvement and operational efficiency.
  • Collaboration: Ability to work closely with HR teams, trainers, and leadership to improve overall service delivery.
  • Customer Centric: Understanding the importance of customer satisfaction and a commitment to continuous improvement in service delivery.


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