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Customer Success Representative

1 week ago

Makati City, National Capital Region, Philippines JobFinder Spain Full time
About the Company

Esker is a leading provider of cloud-based document process automation software for businesses. Our software helps organisations streamline their document processing and improve productivity.

Job Summary

We are seeking a highly motivated and experienced Customer Success Representative to join our team in Australia and New Zealand. The successful candidate will be responsible for building and maintaining strong relationships with our customers to ensure a seamless partnership experience.

Main Responsibilities
  1. Building and maintaining strong relationships with customers.
  2. Providing ongoing support to customers to ensure a seamless partnership experience.
  3. Identifying opportunities to improve customer processes and procedures.
  4. Collaborating with the local Esker Marketing Team to develop co-branded campaigns and promotional materials.
Requirements
  1. 2-3 years' experience in a customer-facing role.
  2. Experience working in a fast-paced environment with multiple priorities.
  3. Ability to work effectively in a team environment.
Competencies
  1. Excellent communication and interpersonal skills.
  2. Strong organisational and time management skills.
  3. Able to work effectively in a team environment.
  4. Highly adaptable and able to prioritise tasks effectively.