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Customer Success Representative

2 weeks ago

Makati City, National Capital Region, Philippines Commcrest Technology Solutions Full time
About the Job

This is an exciting opportunity for a customer success representative to join our team and make a meaningful impact.

  • Support the sales team in ensuring customer satisfaction and retention.
  • Develop and maintain relationships with key stakeholders, including sales executives and general managers.
  • Communicate effectively with customers to understand their needs and provide solutions.
  • Stay up-to-date on industry trends and competitor activity.
Requirements

To be successful in this role, you must have:

  • An IT or ICT-related degree or equivalent.
  • At least 1 year of working experience in the related field.
  • Strong analytical skills, critical thinking skills, and communication skills.
  • Knowledge of computers, internet protocol, basic networking, routing, switching, LAN/WAN architecture, network troubleshooting, wifi technology, and wifi device management.
  • Proficient in Gmail, G-Drive, Windows Office applications.
  • Fluent communication skills in English and Filipino.