US Payroll Implementation Manager

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeImplementation Full time ₱6,000,000 - ₱8,000,000
Customer Implementation Specialist Job Description

Job Overview:

We are seeking a highly skilled and experienced Customer Implementation Specialist to join our team. As a key member of our customer success team, you will be responsible for onboarding new clients and ensuring their successful implementation of our software.

Key Responsibilities:

  • Define and maintain the implementation program for small to medium-sized clients, including timelines, stakeholders, and key deliverables.
  • Own the implementation process end-to-end for assigned accounts, including successful implementation and training of the software.
  • Set accurate expectations with clients and internal stakeholders.
  • Actively communicate with Account Executives and Customer Success Managers regarding client progress.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to establish enhancements to communications, tools, and products.
  • Lead kickoff calls daily with new customers.
  • Oversee complex process design and setup.
  • Be an expert in Workstream software, guiding new users and answering their questions.
  • Keep track of client activity, notes, and next steps clearly in our success software.
  • Deliver user training and develop supporting manuals and processes to ensure users understand core concepts and can independently adopt key software features.
  • Incorporate internal and external feedback to drive continuous improvements in the onboarding process.
  • Learn from assigned clients to build and maintain templates.
  • Design programs that are meaningful to our customers and help them realize value from their relationship with Workstream.

Requirements:

  • At least three years of experience onboarding new clients for a SaaS company, particularly managing larger, more complex customer implementations.
  • Payroll experience: Experience with US payroll, either in an implementation capacity or in managing payroll in-house.
  • Basic spreadsheet/database skills, and the ability to quickly learn more.

Benefits:

  • Permanently Remote
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Enjoy company time off during some major US and PH Holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of Stanford, MIT, Google, and Harvard alumni

About Us:

Workstream is a mission-driven company building premium software solutions for hourly businesses. We believe in serving the underserved by technology and helping local businesses hire, manage, and pay qualified workers.

Who We Are Looking For:

  • You love working with customers and thrive in delighting customers.
  • A project manager: there are many moving pieces and multiple stakeholders to manage within the customer and Workstream to help a customer go live successfully.
  • Detail oriented.
  • With good analytical skills.
  • A good communicator, both verbal and written. Able to explain complex concepts clearly and concisely.
  • Entrepreneurial, hungry, passionate, and tech-savvy.
  • Someone with a long-term vision of working and growing with a Silicon Valley-based technology startup and stay with the team for at least 2 to 4 years.
  • Empathetic to customer needs.
  • Can adapt and remain flexible with ever-changing processes.
  • Able to attend occasional in-person meetings in Metro Manila.
  • Has a high-speed and stable primary and backup internet connection (at least 20 Mbps).

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