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Customer Experience Specialist
1 week ago
We are seeking an experienced Inbound Sales Representative to join our dynamic Inside Sales team at Canva.
About the PositionThis role involves engaging with potential business customers to drive sales and expand Canva's presence within organizations.
You will be responsible for assessing and qualifying leads, engaging with prospects through various channels, and managing the sales process from initial contact to deal closure.
Main Accountabilities:- Assess and qualify leads to determine their readiness to purchase Canva's products and services.
- Engage with prospects through phone, email, and chat to build rapport and understand their needs.
- Educate customers on the features, benefits, and value propositions of Canva's subscription plans and premium offerings.
- Conduct product demonstrations and presentations to showcase Canva's capabilities and help prospects envision how our platform can meet their design needs.
- Provide accurate pricing information, negotiate terms, and close sales transactions to achieve monthly and quarterly revenue targets.
- Maintain accurate records of customer interactions, sales activities, and pipeline management using a CRM software.
- A proven track record of success in inbound sales, ideally within a technology, SaaS, or digital marketing environment.
- Excellent communication and interpersonal skills that allow you to build meaningful relationships across diverse customer segments.
- Self-motivation and results-driven approach, always striving to exceed sales targets and drive revenue growth.
- Tech-savviness with proficiency in using CRM software (e.g., Salesforce) and other sales productivity tools.