Customer Experience Specialist

5 days ago


Makati City, National Capital Region, Philippines Nestlé SA Full time

Nestlé SA is committed to nurturing diversity, equity, and inclusion, with initiatives that empower employees to grow as professionals, regardless of background, race, religion, or gender orientation.

Key Outputs:
  1. Demand Capture:
    Complete and resolve all demand capture failures within defined service level agreements.
  2. Order Filter:
    Contact customers or internal contacts to resolve blocked orders within SLA.
  3. Order Fulfilment:
    Manage logistical efficiency by optimizing orders where required, such as attainment of logistics trade terms.
  4. Billing:
    Collaborate with billing teams to resolve billing issues that require customer contact.
  5. Returns and Refusals:
    Manage relationships with customers on returns and refusals and ensure compliance with Market Return Policy Conditions.

Collaborate with relevant specialists to determine master data and pricing exceptions and use reason code methodology to record root causes.

Drive continuous improvement within the team and participate in operational review meetings to contribute to process improvements.



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