Customer Experience Specialist
5 days ago
Job Overview:
We are seeking a highly skilled Customer Experience Specialist to join our team at San Miguel Corp. As a key member of our customer service team, you will be responsible for creating positive experiences for our customers through excellent communication and problem-solving skills.
Key Responsibilities:
- Create a positive customer experience through effective communication and issue resolution
- Provide product and service information, including accounts, orders, payments, and products
- Manage and respond to inquiry traffic, prioritizing tasks to meet customer needs
- Maintain accurate records of customer interactions and transactions
- Participate in training programs and team meetings to enhance skills and knowledge
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Proficiency in CRM software and other relevant tools
- Flexibility to adapt to changing business needs
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