Customer Experience Specialist

4 days ago


Makati City, National Capital Region, Philippines Planview GmbH, Software & Consulting Full time

Planview is committed to building the future of connected work. As a Senior Customer Success Manager, you'll play a vital role in supporting South East Asia accounts and driving retention.

The Role:

  • You'll manage medium to large customer accounts, helping them define their success journey and roadmap.
  • You'll build executive connections, drive stickiness and growth of our solution footprint, and ultimately drive retention.

About You:

  • A minimum of five years' experience in customer-facing roles for software, technology, or consulting companies.
  • Domain expertise in Project Portfolio Management (PPM) or Professional Services (PS) space using PPM or PSA solutions.
  • Experience implementing and/or configuring SaaS solutions, especially PPM or PSA software.
  • Strong knowledge of delivery methodologies and software architecture.
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