Guest Experience Associate
3 weeks ago
Hiring Company Summary:
VargasAndrews is a dynamic company that manages a collection of vacation rental suites in Queensland. We pride ourselves on delivering exceptional hospitality experiences to our guests, ensuring their stays are comfortable, clean, and infused with personalized excellence.
Key Responsibilities:
We are seeking a proactive Guest Experience Associate to assist in the day-to-day operations of our Airbnb properties. The ideal candidate will be detail-oriented, capable of efficiently managing guest-related tasks, and enhancing guest relations.
Guest Relations (40%):
- Respond promptly to guest inquiries, concerns, and requests to ensure a positive experience.
- Assist with resolving guest issues, escalating complex matters when needed.
- Manage guest communications and provide timely responses through booking platforms.
Data Entry & Administrative Tasks (40%):
- Perform data entry related to bookings, guest preferences, and service requests.
- Update property management systems with guest information and reservation details.
- Ensure accurate records of guest interactions, special requests, and feedback.
Property Management Support (20%):
- Assist with updating and managing property listings on Airbnb and other platforms.
- Track and document guest reviews, assist with follow-ups, and manage damage claims.
Requirements:
- 2-3 years related experience.
- Strong communication and interpersonal skills.
- High level of organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
Values:
- Customer Obsession: Prioritize guest needs and experiences.
- Accountability: Take responsibility for actions and decisions.
- Curiosity: Seek out new ideas and opportunities for improvement.
- Efficiency: Strive to work smarter and streamline processes.
- Teamwork: Collaborate effectively with colleagues to achieve common goals.
We invite you to apply for this exciting opportunity to be part of a dynamic team dedicated to exceptional customer service.
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