Home Based Customer Service Representative
15 hours ago
We are seeking a highly motivated and customer-focused representative to join our operations team. In this role, you will be responsible for providing exceptional service to clients via phone, email, or chat, resolving issues efficiently, and promoting products and services.
Key Responsibilities:- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow established protocols while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous customer service experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills.
Our organization is committed to excellence and innovation, making us a trusted partner in the industry. We specialize in delivering tailored solutions to meet the diverse needs of our clients.
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