Broadband Relationship Manager

5 days ago


Cebu City, Central Visayas, Philippines NeksJob Full time
Job Description

We are seeking a skilled Broadband Relationship Manager to join our team at NeksJob.

Key Responsibilities:
  • Develop and maintain strong relationships with existing broadband customers to ensure their needs are met and satisfaction is achieved.
  • Act as the primary point of contact for account inquiries, issues, and support, providing timely and effective resolutions.
  • Identify opportunities to upsell and cross-sell broadband services and products, driving revenue growth and customer loyalty.
  • Achieve individual and team sales targets through proactive account management, leveraging market insights and competitive intelligence.
  • Understand customer requirements and recommend appropriate broadband solutions, delivering exceptional value and satisfaction.
  • Conduct regular account reviews to ensure customer satisfaction and address any concerns, utilizing data-driven insights to inform decision-making.
  • Collaborate with technical support teams to resolve customer issues and ensure service reliability, maintaining high-quality standards.
  • Provide customers with updates on service changes, upgrades, and new product offerings, keeping them informed and engaged.
Qualifications:
  • At least HS Graduate (old curriculum) / SHS Graduate with or without BPO experience.
  • Excellent communication skills, with the ability to build strong relationships and communicate effectively with customers and stakeholders.

Estimated Salary: $40,000 - $60,000 per year, depending on experience and location. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and results-driven professional looking for a challenging opportunity, please submit your application.



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