
Customer Service Expert
3 days ago
We are seeking a skilled Customer Service Expert to join our remote team.
Job OverviewThis role involves resolving customer support tickets in a timely and professional manner. The successful candidate will have strong technical skills, including SQL, Linux, and networking expertise.
Key Responsibilities- Resolve customer support tickets via phone, email, or ticketing system.
- Troubleshoot complex technical issues related to SQL, Linux, and networking.
- Collaborate with clients to deliver effective solutions.
- Provide after-hours/holiday support when required.
- 4+ years' experience in customer support, preferably in a production environment.
- Strong knowledge of Linux OS and network administration.
- Familiarity with relational databases (Oracle/PostgreSQL).
- Excellent communication and problem-solving skills.
- Fully remote work arrangement.
- Health & life insurance, lifestyle rewards program, gratuity, and more.
- Flexible working hours.
- A dynamic and supportive team environment.
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