Service Delivery Manager

7 days ago


Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

Job Description

We are seeking a highly skilled Program/Project Management Lead to join our team at TASQ Staffing Solutions.

About the Role:

  • As a Program/Project Management Lead, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services.
  • You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.

Key Responsibilities:

  1. You will be an SME and collaborate with the team to perform tasks efficiently.
  2. You will make key decisions that impact the team's performance.
  3. You will engage with multiple teams and contribute to critical decisions.
  4. You will provide solutions to problems affecting your immediate team and other teams.
  5. You will lead business and technology outcomes for assigned program, project, or contracted service.
  6. You will utilize standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
  7. You will collaborate with stakeholders to define project scope, goals, and deliverables.
  8. You will develop and maintain project plans, including schedules, budgets, and resource allocation.
  9. You will monitor project progress and ensure timely completion of deliverables.
  10. You will identify and manage project risks and issues, and implement appropriate mitigation strategies.
  11. You will coordinate and communicate with cross-functional teams to ensure alignment and successful project execution.
  12. You will prepare and present project status reports to stakeholders.
  13. You will ensure adherence to project management best practices and quality standards.
  14. You will contribute to continuous improvement initiatives and share best practices with the team.

Requirements:

  1. You should have proficiency in Service Level Management.
  2. Additional good-to-have skills include experience with Telecommunications Billing, UNIX Shell Scripting, and Service Delivery.
  3. You should have a strong understanding of program and project management principles and methodologies.
  4. You should have experience in delivering projects within scope, budget, and schedule.
  5. You should be able to effectively manage and lead cross-functional teams.
  6. You should have excellent communication and stakeholder management skills.
  7. You should have strong analytical and problem-solving abilities.
  8. You should be proficient in project management tools and software.

What We Offer:

  • This is a challenging and rewarding role for those who enjoy managing complex projects and leading high-performing teams.
  • The ideal candidate will have a proven track record of success in service delivery and program management.
  • TASQ Staffing Solutions offers a competitive salary and benefits package.
  • The position is based in Manila.


  • Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time

    Service Delivery Manager Job DescriptionWe are seeking an experienced IT Service Delivery Manager to join our team. In this role, you will be responsible for managing the delivery of IT services to internal customers.Main ResponsibilitiesManage the delivery of IT services to internal customers, ensuring high levels of satisfaction and quality.Develop and...


  • Manila, National Capital Region, Philippines Nezda Global Full time

    Direct message the job poster from Nezda GlobalFocused on Building Diverse and Inclusive WorkforcesJob Title: Service Delivery ManagerKey Responsibilities:Oversee end-to-end service delivery, ensuring client satisfaction and service quality.Lead and mentor the service delivery team.Manage stakeholder relationships and expectations.Drive continuous...


  • Manila, National Capital Region, Philippines Wipro Job title Full time

    Job Description:Job Function: Customer Service and Information TechnologyThis is a full-time position that requires a high level of technical expertise and customer service skills. The ideal candidate will have a strong background in IT service management and be able to communicate effectively with customers and internal stakeholders.Main...


  • Manila, National Capital Region, Philippines Wipro Technologies Full time

    Role SummaryThe successful candidate will be accountable for leading the Service Desk team in delivering high-quality services to our clients. This includes managing service delivery, coaching and developing team members, and ensuring adherence to established processes and procedures.Main ResponsibilitiesProvide leadership and guidance to the Service Desk...


  • Manila, National Capital Region, Philippines Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI) Full time

    Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI) is seeking a talented Service Delivery Manager to join our team.This role requires a strong understanding of service delivery, team management, and business operations.The ideal candidate will have experience in managing teams, developing operational strategies, and driving business growth.In this role, you...


  • Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Job Summary:We are looking for an experienced Service Delivery Manager to oversee the delivery of high-quality services to our clients at IT by Design Philippines Inc. The successful candidate will have a strong understanding of IT service management principles and practices.The Service Delivery Manager will be responsible for leading a team of system...


  • Manila, National Capital Region, Philippines VISEO ASIA Full time

    VISEO ASIA Manila, National Capital Region, PhilippinesService Delivery ManagerThe Service Delivery Manager will lead our delivery center in Manila. Manage teams, manage relationships with customers and stakeholders, prioritize objectives, and implement strategies to achieve company initiatives as part of the leadership team.Responsibilities:Oversee...


  • Manila, National Capital Region, Philippines Blaseek Full time

    We are looking for an experienced IT Service Delivery Manager to lead and implement ITIL-based processes across the IT organization. This role requires end-to-end ITIL implementation experience and a strategic mindset to optimize IT service delivery, governance, and continuous improvement. The ideal candidate should have a second-level ITIL certification...


  • Manila, National Capital Region, Philippines Hemmersbach GmbH & Co. KG Full time

    As a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients.Contact us directly if you have any questions about this open job position.Responsibilities:Have primary responsibility for implementing requirements of the customer contract, defining, planning,...


  • Manila, National Capital Region, Philippines VISEO Full time

    Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.As a Service Delivery Manager, you will be responsible for overseeing the delivery of IT services that support our retail operations. You will leverage ITIL best practices to ensure that services are delivered efficiently and...


  • Manila, National Capital Region, Philippines AIA Philippines Full time

    Job DescriptionThe Service Delivery Manager will oversee the delivery of IT services for in-scope applications used in AIA Philippines' operations.Key Responsibilities:Monitor and manage team performanceManage business unit escalations and ensure production environments are running normallyMonitor production issues and address them in a timely mannerMitigate...


  • Manila, National Capital Region, Philippines Probe CX Full time

    Job Overview">We are seeking a skilled IT Service Delivery Manager to join our Probe CX team. As an Eastwood Computing Specialist, you will be responsible for ensuring the availability and productivity of computing devices on every seat used by the business.">Main Activities and Responsibilities">Fully onsite duty is required to ensure seamless service...


  • Manila, National Capital Region, Philippines Jollibee Group Full time

    We are seeking a skilled and motivated Service Delivery Manager to oversee the Managed Service Operations for our data platform. This individual will be responsible for managing the end-to-end service delivery process, ensuring smooth operation of the platform, and maintaining high levels of service quality and client satisfaction. The role involves managing...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Job descriptionObjectives:Provide guidance and assistance to new and existing franchisees regarding onboarding and franchising agreement requirementsEnsure that all onboarding and franchising agreement requirements are complied to by new and existing franchiseesSupport and enable the different verticals within the Network Expansion TeamStrategic...


  • Manila, National Capital Region, Philippines AIA Philippines Full time

    The service delivery manager will be responsible for overseeing the delivery of IT services for the in-scope applications that are being used in AIA PH's operations.Roles and Responsibilities:Monitor and manage team's performanceManage BU's escalations and ensure all production environments are up and running normallyMonitor production issues and ensure all...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    QUALIFICATIONSCollege or University Graduate of any course.ITIL / Agile (Any) Certified.Hands-on experience with software developmentExcellent communication skillsProblem-solving aptitudeExperience in leading a team and stakeholder management.PMP / Prince 2 Certified / MBATechnology or Practice Advocate (Gen AI, RPA, Delivery Excellence, Data Analytics,...


  • Manila, National Capital Region, Philippines Best Reliable Resources PH Full time

    Job DescriptionAs the ideal candidate for this role, you will be responsible for ensuring strong customer service levels align with Company objectives. You will support the customer service team in resolving escalated issues or complaints and collaborate effectively with supply chain, sales, and other teams to ensure prompt and accurate order processing and...


  • Manila, National Capital Region, Philippines ACCA Careers Full time

    Job DescriptionThis Financial Services Delivery Manager position requires a highly skilled professional to manage financial services delivery across multiple projects.Key ResponsibilitiesYou will oversee the delivery of financial services across multiple projects, ensuring timely completion and high-quality results.Develop and implement strategies to improve...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    JOB ROLE AND RESPONSIBILITIES:Participates in capability presentations, requirements gathering, and proposal preparations for any RF I / RFP / RFQs.Develops required KPIs of project and/or resources and ensures that those KPIs are consistently met and reported to the client.Owns coordination of technical activities with own engineering teams and client...


  • Manila, National Capital Region, Philippines Manpower Philippines Full time

    We are seeking a seasoned Technology Service Delivery Manager to join our team at Manpower Philippines. As a key member of our Technology & Operations group, you will play a critical role in ensuring the delivery of high-quality technology services to our clients.About the Role:This is an exciting opportunity to lead a team of professionals, driving business...