Service Delivery Manager
7 days ago
Job Description
We are seeking a highly skilled Program/Project Management Lead to join our team at TASQ Staffing Solutions.
About the Role:
- As a Program/Project Management Lead, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services.
- You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
Key Responsibilities:
- You will be an SME and collaborate with the team to perform tasks efficiently.
- You will make key decisions that impact the team's performance.
- You will engage with multiple teams and contribute to critical decisions.
- You will provide solutions to problems affecting your immediate team and other teams.
- You will lead business and technology outcomes for assigned program, project, or contracted service.
- You will utilize standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
- You will collaborate with stakeholders to define project scope, goals, and deliverables.
- You will develop and maintain project plans, including schedules, budgets, and resource allocation.
- You will monitor project progress and ensure timely completion of deliverables.
- You will identify and manage project risks and issues, and implement appropriate mitigation strategies.
- You will coordinate and communicate with cross-functional teams to ensure alignment and successful project execution.
- You will prepare and present project status reports to stakeholders.
- You will ensure adherence to project management best practices and quality standards.
- You will contribute to continuous improvement initiatives and share best practices with the team.
Requirements:
- You should have proficiency in Service Level Management.
- Additional good-to-have skills include experience with Telecommunications Billing, UNIX Shell Scripting, and Service Delivery.
- You should have a strong understanding of program and project management principles and methodologies.
- You should have experience in delivering projects within scope, budget, and schedule.
- You should be able to effectively manage and lead cross-functional teams.
- You should have excellent communication and stakeholder management skills.
- You should have strong analytical and problem-solving abilities.
- You should be proficient in project management tools and software.
What We Offer:
- This is a challenging and rewarding role for those who enjoy managing complex projects and leading high-performing teams.
- The ideal candidate will have a proven track record of success in service delivery and program management.
- TASQ Staffing Solutions offers a competitive salary and benefits package.
- The position is based in Manila.
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