Employee Mental Health Specialist

This is a unique and challenging role that requires a high degree of emotional intelligence, empathy, and professionalism.

The successful candidate will be responsible for supporting the psychological safety, emotional resilience, and overall mental health of our employees. This involves delivering one-on-one sessions, facilitating small-group sessions, providing timely support for urgent wellbeing needs, and leading training focused on resilience, healthy coping, and distress management.

Key Responsibilities

• Individual Well-Being Sessions:
  • Conduct monthly or on-demand 1:1 well-being sessions to provide personalized support and guidance to employees.
  • Provide same-day crisis intervention support in response to urgent wellbeing needs, demonstrating a high level of responsiveness and care.
  • Incorporate stress-reduction techniques, coping strategies, and decision-making skills into sessions to empower employees to manage their mental health effectively.
• Group Sessions:
  • Facilitate monthly small-group sessions focusing on peer support in a psychologically safe space to foster healthy working relationships and social connection among team members.
  • Tailor sessions based on team dynamics, feedback from Team Leads, or insights gained by the wellbeing team to ensure maximum impact and relevance.
• Training & Development:
  • Deliver group training sessions including onboarding, well-being and resiliency training, and annual refresher training to equip employees with the necessary skills and knowledge to maintain good mental health.
  • Facilitate additional approved ad hoc training sessions as requested, aligned with organizational needs and goals.
  • Ensure all training is delivered within prescribed timeframes and formats provided by the organization, demonstrating flexibility and adaptability.
• Observation & Support:
  • Conduct daily floor walks (walks and talks) during each shift to observe team interactions and employee demeanor for signs of distress, promoting a culture of openness and support.
  • Normalize Wellbeing Specialist presence on-site as a supportive and integrated member of the team, fostering trust and collaboration.
  • Provide discreet and proactive intervention as necessary, demonstrating a high level of emotional intelligence and compassion.
• Monitoring & Communication:
  • Actively monitor and respond to direct communications from individuals across designated platforms, including email and other communication tools, ensuring timely and effective support.
  • Maintain a professional, supportive, and timely response protocol, reflecting the organization's commitment to employee wellbeing.
• Documentation & Data Entry:
  • Accurately record attendance and aggregate trends/topics in the organization's system of record within 24 hours of each session, ensuring data integrity and reliability.
  • Enter session insights (excluding any clinical or personally identifiable information) using the organization's wellbeing tool in alignment with privacy and data protection policies, maintaining confidentiality and discretion.
  • Adhere to all legal and ethical reporting obligations, including disclosures related to self-harm, abuse, misconduct, or legal directives, upholding the organization's standards of excellence.
• Wellbeing Specialist Insights & Reporting:
  • Summarize trends and insights from sessions and observations during floor walks using the organization's reporting tools, identifying areas for improvement and opportunities for growth.
  • Contribute to regular team updates and meetings with relevant aggregated clinical themes emerging from individual and group session, promoting collaboration and knowledge-sharing.
• Scheduling & Availability:
  • Block time for on-demand sessions, floor walks, and proactive engagement activities in alignment with shift schedules, ensuring optimal utilization of resources and efficient delivery of services.
  • Remain available and responsive for unscheduled support and crisis interventions as needed, reflecting the organization's commitment to employee wellbeing and safety.