
Lead Converter
2 days ago
The role of an Intake Specialist is crucial in converting inbound leads into booked evaluations for speech therapy practices.
This position plays a pivotal part in bridging the gap between potential clients and licensed therapists, ensuring seamless communication and efficient scheduling processes.
Candidates with excellent communication skills and strong attention to detail are ideal for this role.
- Key Responsibilities:
- Respond to inbound leads via phone and text who seek speech therapy services
- Build trust and connection quickly, representing partner practices with professionalism and empathy
- Estimate out-of-pocket insurance costs using proprietary tools
- Match patients with suitable therapists based on location, specialty, and insurance compatibility
- Schedule evaluations and follow-ups using Electronic Health Record (EHR) and calendar tools
- Maintain organized records of all communications and outcomes across multiple practices
- Excellent communication skills and a friendly, professional phone presence
- Strong attention to detail and ability to stay organized across multiple systems
- Tech-savvy and comfortable navigating Customer Relationship Management (CRM), scheduling tools, and communication platforms
- Availability to work weekends (Saturday & Sunday)
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