Current jobs related to Digital Customer Experience Specialist - Manila, National Capital Region - beBeeExperience

  • Account Manager

    24 hours ago

    Manila, National Capital Region, Philippines Digital Full time

    OverviewHire Digital is seeking a results-driven Digital Account Manager (Full-time, Remote) with a strong foundation in content strategy, project management, and copywriting. This role is ideal for someone who can lead end-to-end content initiatives, manage cross-functional teams, and deliver high-impact digital content that supports brand and business...

  • Digital Customer Representative

    3 weeks ago

    Manila, National Capital Region, Philippines Instructure, Inc. Full time

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate...

  • Content Manager

    4 weeks ago

    Manila, National Capital Region, Philippines Digital Full time

    Hire Digital is looking for an experiencedContent Managerto oversee and manage the delivery of content and creative projects across multiple digital platforms. In this role, you will serve as the key liaison between clients and internal teams, ensuring seamless communication and the timely execution of projects. You will be responsible for ensuring that all...

  • Digital Transformation Strategist

    13 hours ago

    Manila, National Capital Region, Philippines beBeeAcquisition Full time ₱900,000 - ₱1,200,000

    Job Title:Digital Acquisition SpecialistJob Description:The role of the Digital Acquisition Specialist is to devise, implement, and optimize digital campaigns that drive customer acquisition and funnel improvements. The successful candidate will be responsible for collaborating with internal teams and external agencies to evaluate and enhance growth...

  • Digital Execution Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines AffinityX Full time

    AffinityX is the global partner for building, deploying, and scaling marketing campaigns across digital and print platforms for agencies, franchise owners, media entities, creators, and small business groups.Whether launching a new offering or increasing revenue on an existing product or service, AffinityX's client-first team delivers the creative, media,...

  • Customer Experience Specialist

    9 hours ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱600,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team. This role is responsible for delivering exceptional customer service through various communication channels, including email, chat, and phone.The ideal candidate will have experience in billing, troubleshooting, and account management, as well as the ability to...

  • Digital Business Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBeeMarketing Full time ₱53,000 - ₱78,000

    Job Title: Digital Marketing SpecialistWe are seeking a skilled professional to join our team as a Digital Marketing Specialist. This is a remote job that requires exceptional communication skills, both written and verbal. The ideal candidate will have experience in social media or digital marketing, with a proven track record of creating engaging...

  • Customer Experience Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBeeCustomerCare Full time

    Job DescriptionThe primary role of a Customer Care Specialist is to serve as the main point of contact for customer inquiries, ensuring a seamless and effortless experience. This involves providing expert support, ownership, accountability, and responsiveness to meet customer needs.This position requires a high level of technical knowledge and ability to...

  • Digital Marketing Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines TapTalent Full time

    We are looking for a results-driven and creative Digital Marketing Specialist to support the end-to-end execution of marketing initiatives for an Australia-based business. This is a standalone role ideal for someone with a strong grasp of digital channels, content creation, and marketing automation tools. The successful candidate will play a key role in...

  • Customer Experience Accounting Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Guesty Full time

    Guesty is looking for a tech-savvy accounting specialist to join our customer solutions team.Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a...

Digital Customer Experience Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeExperience Full time $90,000 - $120,000
Job Description:

We are seeking a Digital Customer Experience Specialist to develop and maintain visual and interactive content, focusing on customer profiles and product adoption paths.

The successful candidate will create high-quality learning assets, continuously improving them over time, and optimize for search engines, large language models, and user feedback.

This unique role offers the opportunity to be part of a team that sets the standard for best-in-class self-service customer support.

  • Research and develop a deep understanding of customer profiles and typical product adoption paths.
  • Create, publish, curate, and maintain various self-service learning resources, including articles, instructional videos, webinars, slide decks, guided tutorials, and interactive prototypes.
  • Optimize content for search engines, large language models, and user feedback to continuously improve engagement and usability.
  • Manage publishing and upkeep of knowledge-based content.
  • Use analytics tools to assess digital asset impact, user engagement, and opportunities for improvement.
  • Collaborate with internal teams to deliver adoption and retention materials at key customer touch points.
  • Respond to internal and user feedback to innovate the digital customer experience continuously.
Required Skills and Qualifications:

To succeed in this role, you will need excellent research and analytical skills, strong writing and communication skills, and the ability to work independently and as part of a team.

You should have a deep understanding of customer needs and preferences, as well as experience with creating and maintaining digital content.

Familiarity with analytics tools and large language models is also desirable.

Benefits:

This role offers the opportunity to work on a unique and challenging project, with the chance to make a real impact on our customers' experiences.

You will have the opportunity to work with a talented team of professionals and to learn from their expertise.

In addition, we offer a competitive salary and benefits package.

How to Apply:

If you are interested in this role, please submit your resume and a cover letter explaining why you are the ideal candidate for this position.