Patient Enrollment Specialist
2 days ago
About us
We're building the world's first patient-centered virtual heart clinic.
Our mission is to transform individuals' lives and fundamentally change even the most entrenched industries by applying technology and data ethically and compassionately. We're a team of clinicians, mathematicians, repeat entrepreneurs, and engineers who believe in making a difference.
The challenge we face is that only 10% of qualifying Americans attend cardiac rehab, resulting in complications for patients and significant costs to the healthcare system. Our solution is a leading heart rehab clinic that allows patients to complete engaging, compassionate, and life-saving care from home.
We work with some of America's largest and top-ranked hospitals and most innovative insurers. We're fortunate to be backed by investors who have also backed successful companies like Livongo and Mammoth Biosciences.
As our Growth Enrollment Specialist, you'll own and improve processes to drive growth across our top-of-funnel marketing function. You'll serve as our inside sales representative for those interested in joining our program.
You'll work collaboratively with members of our leadership team to make Carda Health's growth a model for other companies. This role will work cross-functionally with our clinical, marketing, and engineering teams to ensure patients have a delightful experience with us.
In this role, you'll:
- Serve as the first point of contact for patients who come to us by way of referral or website.
- Handle questioning and feedback from all consumers who are interested in enrolling.
- Convert patients by enrolling them in our program.
- Navigate financial and subscription plan conversations with patients.
- Ensure a smooth scalable patient enrollment process.
- Insurance enrollment and credentialing.
- Handle inbound non-clinical support and enrollment inquiries.
- Work with our clinical staff and referring physician offices to improve operational processes.
- Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly.
- Work closely with our product and marketing team to define clinical workflow priorities and determine the most high-impact product changes.
To succeed in this role, you'll need:
- 2+ years of experience in an inside sales B2C role with a track record of owning and scaling company processes.
- Strong attention to detail.
- Ability to work in a fast-paced environment with little direction.
- Highly collaborative and excellent written and oral communication skills.
- An inherent growth mindset: you're always focused on improving faster and getting the team to do the same.
- Ability to track and report on key metrics that define your success.
Bonus points if you have:
- Health-tech experience.
- Medical office administration experience.
- Experience and desire to work remotely (our whole team is remote).
- Prior experience using technology tools including GSuite, ZenDesk, Slack.
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