Customer Service Representative for Real Estate Title Processes

6 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱3,000,000 - ₱4,500,000

We are seeking a highly skilled and customer-focused professional to serve as the primary point of contact for clients in our real estate title processes. The ideal candidate will ensure a smooth and efficient experience throughout the title and closing process.

Key Responsibilities
  • Act as the first point of contact for clients, agents, lenders, and other stakeholders regarding title-related inquiries.
  • Review, interpret, and explain title commitments, reports, and related documents in a client-friendly manner.
  • Coordinate with title officers, escrow officers, and attorneys to resolve title issues and ensure timely closings.
  • Maintain accurate records of client interactions, title updates, and transaction progress in CRM or transaction management systems.
  • Provide regular updates to clients on the status of their files, proactively addressing questions or concerns.
  • Assist in preparing closing documents and ensuring compliance with company policies and legal requirements.
  • Support the overall customer service team in managing calls, emails, and other communications efficiently.
Required Qualifications
  • Education: High school diploma required; associate or bachelor's degree in business, real estate, or related field preferred.
  • Experience: Minimum 1–2 years in customer service, preferably in real estate, mortgage, or title insurance. Working knowledge of real estate title documentation, closing processes, or escrow is highly desirable.
  • Skills: Strong communication and interpersonal skills; detail-oriented with excellent organizational abilities; ability to interpret and explain title reports and related legal documents; proficiency in Microsoft Office Suite and CRM systems; experience with title/escrow software is a plus; ability to multitask and manage deadlines in a fast-paced environment.
  • Core Competencies: Customer-first mindset with a professional and empathetic approach; problem-solving and conflict resolution skills; adaptability to changing priorities and real estate market demands; strong team player with collaborative work style.
About the Opportunity

This role requires a high level of professionalism, attention to detail, and effective communication skills. If you are a motivated and organized individual who enjoys working in a fast-paced environment, we encourage you to apply.

Candidates must be able to work independently and collaboratively as part of a team to achieve exceptional results.

We take pride in providing a dynamic and supportive work environment that fosters growth and development.

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