Customer Service Advocate for Real Estate Operations

5 days ago


Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $6,600 - $8,400
Real Estate Support Professional

We are seeking a seasoned customer support expert to join our team. In this role, you will be responsible for delivering exceptional technical and administrative support to real estate agents and clients through live chat, email, and phone.

  • Support Clients: Serve as the first point of contact for agents, brokers, and clients requiring platform assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
  • Troubleshoot Issues: Assist users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues)
  • General Support: Guide users through platform challenges and self-learn tools to stay one step ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.
  • Process Oriented: Follow a standard operating procedure for issue resolution, while maintaining a high level of professionalism and real estate-specific knowledge to support client retention

You will work closely with our team to ensure seamless delivery of services to clients. If you're passionate about providing top-notch customer service and enjoy working in a fast-paced environment, we'd love to hear from you

Requirements
  • 2+ years of customer support or technical experience
  • Experience in live chat or tech support environments
  • Strong written and verbal English—able to write your own professional replies
  • Comfortable multitasking across chat, email, and task tools
  • Quick to learn new systems and troubleshoot on your own
  • Organized, reliable, and detail-oriented
  • Familiarity with CRM tools, transaction management platforms, or MLS systems is a plus

Please note that this role requires a flexible schedule between 8 AM – 10 PM ET, including weekends. However, you'll get two weekdays off.



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