Experienced Knowledge Manager Wanted

1 day ago

Taguig, National Capital Region, Philippines beBeeKnowledge Full time $82,382 - $128,833

The organization is seeking an experienced Knowledge Strategist, who will lead and manage the knowledge management function. The role requires a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.

  • Define, implement, and continuously improve the IT knowledge management strategy and processes.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.

Key Responsibilities:

  • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
  • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.
  • Provide expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content.

Requirements:

  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.

Benefits:

  • Great Place to Work certified for consecutive years.
  • Remote work options available.
  • Global exposure opportunities.

Qualifications:

  • Technical Acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language.
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.

  • Communication & Collaboration: Excellent written and verbal communication skills.
  • Analytical & Problem-Solving: Strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement.
  • Change Management: Demonstrated ability to drive cultural change and foster a knowledge-sharing environment within an organization.

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