Customer Liaison Specialist

11 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Liaison Full time $60,000 - $75,000

Job Title: Customer Liaison Specialist

At our company, we are seeking a skilled and dedicated individual to fill the role of Customer Liaison Specialist. As a key member of our team, you will be responsible for building and maintaining effective relationships with our customers.

Key Responsibilities:

  • Case Management and Resolution: Complete all case management-related inquiries assigned within our system while adhering to established service levels.
  • Account Monitoring and Maintenance: Monitor, enter, update, and close account records. Maintain accurate and up-to-date information to support seamless case management.
  • Proactive Communication: Provide timely follow-up to customers, keeping them informed about the progress of their requests.
  • Report Delivery and SLA Compliance: Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs).
  • Collaboration with Sales Team: Identify and collaborate with the sales team on leads to contribute to the organization's overall revenue generation and growth.
  • Account Retention Management: Maintain account retention targets by developing and nurturing relationships with key decision-makers.
  • Customer Feedback and Product Improvement: Obtain first-hand customer information and make recommendations for improvements to products and services.
  • Relationship Development: Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability.

Required Skills and Qualifications:

  • Minimum of 2 years of call center or related experience preferred.
  • Familiarity with productivity software, CRM systems, and other call center technologies preferred.
  • Proven experience in case management or customer service roles.
  • Proficiency in CRM platforms.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving skills and attention to detail.

Benefits:

Our company offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Other Information:

This role routinely uses standard office equipment such as a computer, keyboard, and phone.

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