IT Customer Care Associate

10 hours ago

Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time $20,000 - $30,000 per year
Job Description

The IT Customer Care Associate is responsible in handling customer concerns for issue management and resolution within the scope of IT Services. Duties includes handling of inquiries, requests, and other IT-related concerns and provides basic problem resolution. Creates tickets, assigns to IT processors, reviews status, and ensures closure.

JOB DESCRIPTIONS:

Ticket Management and Resolution

  • Provide first line support for any IT issues and problems (technical support)
  • Provide assistance by chat, phone, email and/or using SapphireIMS Ticket/Redmine System.
  • Prioritize and resolve day-to-day system issues and client requests according to standard processes.
  • Act as a liaison between customers and technical escalation teams.
  • Update the internal knowledge base with issue resolution details.
  • Address critical incidents.
  • Escalate problems as required to Tier 2 and Tier 3 support teams.
  • Quickly and accurately determine incident scope and impact.
  • Follow up on tickets at pre-defined intervals until resolved.
  • Creation and assigning tickets via SMS & Redmine
  • Daily ticket monitoring and follow ups to ticket owners through email notification
  • Review and update per ticket status

· Ensure closure of tickets

  • Conduct post audit of all pending tickets

Reporting

  • Update daily status reports and shift handover reports.
  • Monitor Customer Care emails and announcements to entities
  • Monitor Network issues and send out reports to management

QUALIFICATIONS:

  • Graduate of 4-year course holding in the field of Information Technology, Computer Science, Computer Engineering and any other related courses
  • At least 1 year of work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.

  • Seasonal Customer Care Officer

    10 hours ago

    Ayala Alabang, National Capital Region, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time ₱150,000 - ₱300,000 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Customer Service

    10 hours ago

    Ayala Alabang, National Capital Region, Philippines Harwell Home Care Full time ₱250,000 - ₱300,000 per year

    Customer Service & Admin Support Officer ( Remote Role Supporting an Australian-Based Organisation)About UsHarwell Home Care, a trusted Australian provider of personalised aged care services, is committed to helping older Australians, especially our veterans, live independently, with dignity, and happier for longer in their own homes. Guided by values of...

  • Customer Care Assistant

    11 hours ago

    Ayala Alabang, National Capital Region, Philippines Insular Life Assurance Co., Ltd. Full time $40,000 - $60,000 per year

    JOB PURPOSE:The Customer Care Assistant (Branch Support) will provide quality service to all Customers (Policyholders, Bancassurance Relationship Managers, Insurance Specialists and Financial Advisers), based on established servicing standards to contribute to the attainment of the Company's growth, profitability, servicing and productivity targetsTo provide...

  • Sales Associate

    11 hours ago

    Ayala Alabang, National Capital Region, Philippines Educar Shared Services Inc Full time ₱150,000 - ₱300,000 per year

    We are looking for a Seasonal Sales Associate at Rustan Design Specialists, Inc.As Seasonal Sales Associate you will support the flower shop during peak holiday seasons, ensuring excellent customer service and efficient store operations.Duties and Responsibilities:Welcome and assist customers in choosing floral arrangements, gifts, and accessories.Provide...

  • Customer Care Associate

    10 hours ago

    Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Phils Inc Full time ₱600,000 - ₱1,200,000 per year

    Key Responsibilities:Review and analyze contracts related to payment disputes.Work from the Provider's perspective.Coordinate with insurance companies to confirm claim statuses and recover unpaid claims.Manage claims processing, denial handling, and claim status updates.Job Requirements:A minimum of 6-12 months of experience in Healthcare Account...

  • Customer Service Associate I

    3 weeks ago

    Ayala Alabang, National Capital Region, Philippines Family Dollar Full time

    Join to apply for the Customer Service Associate I role at Family Dollar4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Associate I role at Family DollarGet AI-powered advice on this job and more exclusive features.DutiesWe're seeking a Customer Service Associate to join our team and deliver a great shopping experience for...

  • Health Care Provider

    3 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeHealthcare Full time ₱300,000 - ₱500,000

    Job Title: Health Care ProviderWe are looking for a highly skilled and dedicated health care provider to join our team. This is an exciting opportunity to work in a dynamic environment, providing top-notch care to patients and contributing to the organization's mission of delivering exceptional healthcare services.This role is responsible for assisting...

  • Staff Nurse

    4 weeks ago

    Ayala Alabang, National Capital Region, Philippines Fresenius Medical Care Full time

    Job Responsibilities in detail:CUSTOMER SERVICE1. Ensures the provision of outstanding customer service to all external and internal customers including patients and staff;2. Develops and maintains positive relationships through effective and timely communication with all customers;3. Addresses patient-related issues in a timely manner;4. Assess daily...

  • Manufacturing Resource Planning Associate

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Green Cross, Inc. Full time

    Manufacturing Resource Planning AssociateGREEN CROSS INC. IS LOOKING FOR A MRP ASSOCIATE TO BE PART OF OUR GROWING FAMILY.We would like to be known as "Pamilyang Propesyonal." At GCI, we are a family. We take care of our employees as we take care of our own family. We value trust, integrity, performance, excellence, and individual and team contributions....

  • Technical Services Engineer

    11 hours ago

    Ayala Alabang, National Capital Region, Philippines Fresenius Medical Care Full time $60,000 - $100,000 per year

    Fresenius Medical Careis the world's leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality...