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Digital Transformation Liaison

2 weeks ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
Job Title: Customer Support Specialist

We are passionate about guiding organizations throughout their digital transformation journey. Let us help you achieve your goals.

Job Description

Laptop to be provided for on-site work at our Makati office.

  • Resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels.
  • Identify and assess customer needs to achieve satisfaction.
  • Handle customer communication and/or concern through various channels (calls, chat, emails etc).
  • Follow established communication procedures, policies, and guidelines.
  • Handle customer order requests received from various channels.
  • Follow order processing procedures, policies, and guidelines.
  • Contribute to team effort by reaching related results as needed.
  • Recommend potential products/services to management by collecting customer information and analyzing customer needs.
  • Build sustainable relationships of trust through open and interactive communication within the team.
  • Perform additional tasks or projects assigned.
Required Skills and Qualifications
  • Bachelor's degree in a relevant field.
  • At least two years of telemarketing and phone sales experience.
  • A competitive level of communicative competence.
  • Experience using CRM/Sales software preferred.
  • Strong sense of commitment to the organization's goals and values.
  • High flexibility in shifting schedules and extended working hours.