Global Solutions Customer Service Representative
1 week ago
Are you looking for a rewarding career in customer service? We have an exciting opportunity for a Bilingual Customer Service Representative to join our team at Comrise Global Solutions.
We offer a competitive salary of $25,000 - $35,000 per annum, depending on experience and qualifications.
About the RoleThis is a challenging yet fulfilling role that requires strong communication and problem-solving skills. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our members, resolving issues and answering questions in a timely and professional manner.
You will work closely with our team to ensure that our members receive the highest level of service and support. This role requires strong attention to detail, excellent communication skills and the ability to work well under pressure.
Key Responsibilities- Provide exceptional customer service to our members via phone, email and other communication channels.
- Resolve issues and answer questions in a timely and professional manner.
- Work closely with our team to ensure that our members receive the highest level of service and support.
- Document transactions and maintain accurate records.
To be successful in this role, you will need:
- A high school diploma or equivalent, with a bachelor's degree preferred.
- No BPO experience required, but bilingual skills in Cantonese, Mandarin, Vietnamese and Korean are highly desirable.
- Exceptional customer service skills, including verbal and written communication.
- The ability to remain calm and courteous when handling upset members, offering solutions to their problems and knowing when to escalate the call.
- Availability to work weekends and night shifts.
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is committed to delivering exceptional service to our members, and we're looking for like-minded individuals to join us.
If you're passionate about customer service and want to make a real difference, apply now to become a Bilingual Customer Service Representative at Comrise Global Solutions.
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