Customer Service Director
5 days ago
About Us
">Manpower Core Group Inc. is a trusted partner in business process outsourcing (BPO) services. We strive to deliver exceptional customer experiences through our call center operations.
">Job Summary
">The Customer Service Director - BPO will lead our call center operations by planning and implementing strategies, improving systems and processes, and managing staff.
">Key Responsibilities
">- ">
- Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.">
- Develop call center systems by designing user interfaces, developing and executing user acceptance test plans, and planning and controlling implementations.">
- Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, and preparing and completing action plans.">
- Achieve call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees.">
- Meet call center financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.">
- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.">
Requirements
">To be successful in this role, you must have a Bachelor's/College Degree in any field and 1-2 years of working experience in the same role. You should also have experience handling Inbound Sales programs and possess strong verbal communication, customer focus, and problem-solving skills.
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