Customer Experience Director

1 week ago

Quezon City, National Capital Region, Philippines Intelassist Full time

**Customer Experience Visionary Wanted**

We are seeking a talented Customer Experience Director to join our team. This individual will be responsible for developing and executing strategies to enhance customer operations, services, and quality.

The successful candidate will possess exceptional communication skills, outstanding analytical and problem-solving skills, and strong leadership and people management skills to lead and coach teams effectively. With expertise in strategic planning and implementation, they will improve and/or enhance operations and customer service, sales, and support.

**Key Responsibilities:**

  1. Develop and execute business strategies to drive growth and profitability.
  2. Manage periodic business reviews to ensure alignment and collaboration.
  3. Establish, approve, and implement long-term vision and strategies.
  4. Communicate effectively and build strong relationships with all stakeholders.
  5. Align competencies of organizational talents with business needs.
  6. Set achievable goals, measure performance against metrics, and implement strategies for improvement.
  7. Lead organizational succession planning, capability development, and employee engagement.
  8. Formulate innovative ideas to enhance operations and services.

**Requirements:**

  1. Candidate must possess at least a Bachelor's/College Degree in any field.
  2. Intermediate to advanced expertise in Microsoft Excel is required.
  3. Strong sales and customer service domain experience and excellent people management skills.
  4. Related experience working as a BPO Operations Director for a minimum of 5 years.
  5. Experience in team management and performance management.
  6. Strong decision-making and problem-solving skills.
  7. Must have excellent verbal and written English communication skills.
  8. Strong organizational skills.
  9. High level of integrity and honesty.
  10. Optimism, calmness, and flexibility.
  11. Productivity and quality driven.
  12. Can demonstrate the ability to learn new processes.
  13. Independent, quick learner, and has initiative.
  14. Confident in working with less supervision.
  15. Attention to detail is a must.
  16. Ability to create friendly but firm rapport with employees.

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