
Key Virtual Assistant Manager
20 hours ago
About Us.
- We offer a leading modern outsourcing platform that connects SMBs to high-quality remote workers.
The company has grown to 1000+ remote workers across Asia and US time zones since 2015.
Role DescriptionAs a New Gen Account Lead, you'll be at the forefront of revolutionizing virtual assistance services.
- Lead direct video interactions with international clients.
- Coach and develop a high-performing team of virtual assistants.
- Shape the future of our software through hands-on testing.
- Build lasting partnerships with clients across global markets.
This includes:
- Client Partnership Magic: Lead engaging video calls with international clients, guide new clients and assistants through smooth onboarding experiences, handle support matters with a solutions-first approach, turn client feedback into actionable improvements, build strong, lasting client relationships through proactive communication.
- Team Development Mastery: Coach assistants to deliver exceptional services, create personalized growth plans for team members, foster a culture of knowledge sharing and innovation, track and celebrate performance wins, turn challenges into learning opportunities.
- Tech & Innovation Leadership: Test-drive new features in our software, provide strategic feedback for product enhancement, create and optimize standard operating procedures, pioneer new ways of delivering value to clients.
We're looking for someone who has:
- Excellent English communication skills (written and verbal) - you'll be collaborating with global teams daily.
- 1-2 years leadership experience.
- 1-2 years of account management or client experience.
- Tech-savvy mindset with quick learning abilities.
- Natural talent for building relationships through video calls.
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