Client Experience Manager

2 days ago


Bacolod City, Western Visayas, Philippines HealthyBOS Full time
About the Role

The Client Services Manager plays a crucial role in ensuring client satisfaction and fulfilling their mission and objectives with our organization. As the primary point of contact, they develop and implement strategies to streamline processes, support people within the organization, and optimize systems to meet both client objectives and HealthyBOS Key Performance Indicators (KPIs).

Key Responsibilities:

  • Serve as the lead point of contact for all client matters and internal matters specific to your accounts.
  • Build and maintain strong, long-lasting client relationships.
  • Work with operations teams to maximize production, accuracy, and HBOS profits.
  • Develop trusted advisor relationships with key accounts and client stakeholders.
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives.
  • Clearly communicate the progress of daily/weekly/monthly/quarterly initiatives to internal and external stakeholders.

Requirements:

  • Bachelor's Degree or some college in a related field preferred.
  • Must have a certification in Six Sigma Green Belt.
  • Medical background, training, or experience preferred.
  • 3+ years' experience in a management position preferred.
  • Working knowledge of how Insurance Verification and Prior Authorization Requests are processed preferred.
  • Call center or BPO experience preferred.
  • Knowledge of Windows applications, Microsoft Word, and Excel, or similar software applications, proficiency preferred.
  • Knowledge of customer service programs and databases.


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