Client Experience Coordinator
7 days ago
About XtendOps:
XtendOps is a company that prioritizes customer satisfaction. We are currently seeking a highly skilled Customer Experience Advocate to join our team and ensure that customers are satisfied with our products, services, and features.
About the Role:
The successful candidate will be responsible for managing customer inquiries and complaints, processing orders and modifications, and providing helpful information to customers. A strong understanding of customer service practices and principles is essential for this role.
Key Responsibilities:
- Respond to customer inquiries and complaints in a timely and professional manner.
- Process orders and modifications, escalating complaints as necessary.
- Collaborate with internal teams to resolve customer issues.
- Maintain accurate records and data entry.
Requirements:
- High school diploma or equivalent.
- All levels of relevant experience from a related industry or at least a Subject Matter Expert.
- Proficient in relevant computer applications.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Ability to handle any stressful situation appropriately.
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