Client Experience Coordinator

7 days ago


Iloilo City, Western Visayas, Philippines XtendOps Full time

About XtendOps:

XtendOps is a company that prioritizes customer satisfaction. We are currently seeking a highly skilled Customer Experience Advocate to join our team and ensure that customers are satisfied with our products, services, and features.

About the Role:

The successful candidate will be responsible for managing customer inquiries and complaints, processing orders and modifications, and providing helpful information to customers. A strong understanding of customer service practices and principles is essential for this role.

Key Responsibilities:

  • Respond to customer inquiries and complaints in a timely and professional manner.
  • Process orders and modifications, escalating complaints as necessary.
  • Collaborate with internal teams to resolve customer issues.
  • Maintain accurate records and data entry.

Requirements:

  • High school diploma or equivalent.
  • All levels of relevant experience from a related industry or at least a Subject Matter Expert.
  • Proficient in relevant computer applications.
  • Knowledge of customer service practices and principles.
  • Excellent data entry and typing skills.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle any stressful situation appropriately.


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