Customer Service Representative

4 weeks ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Talent Outsourcing Channel Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in the healthcare industry.

Key Responsibilities:

Provide timely and effective customer support via phone, email, and other communication channels

Respond to customer inquiries and resolve issues in a professional and courteous manner

Collaborate with internal teams to ensure seamless service delivery

Stay up-to-date with product knowledge and industry trends to provide informed support

Meet or exceed performance metrics and quality standards

Requirements:

High school diploma or equivalent; additional education or training in customer service is a plus

1+ year of customer service experience in a call center or similar environment

Excellent communication and problem-solving skills

Ability to work in a fast-paced environment and adapt to changing priorities

Flexibility to work in rotating shifts, including evenings, weekends, and holidays

What We Offer:

Competitive salary and incentives

Comprehensive training program to ensure success in the role

Opportunities for career growth and professional development

Collaborative and dynamic work environment



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