Remote Administrative/Customer Service Expert

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time $25,000 - $41,000
Remote Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Remote Customer Service Representative.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has experience in administrative roles. As a Remote Customer Service Representative, you will be responsible for providing timely and accurate support to customers via phone, email, and text.

Key Responsibilities:

  • Assist the claims department with the claims process, ensuring timely and accurate resolution.
  • Handle administrative tasks, including managing tolls and parking tickets efficiently.
  • Provide excellent customer service by addressing customer inquiries and concerns promptly and professionally.
  • Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.
  • Collaborate with team members to ensure seamless operations and customer satisfaction.
  • Manage CRM systems effectively.
  • Perform additional duties and responsibilities as assigned.

Requirements:

  • Previous experience in customer service or administrative roles is preferred.
  • Marketing background or experience is a plus.
  • Strong communication skills in English, both written and verbal.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in computer skills, knowledge in MS Office (Excel, Word, etc.) or Google Workspace (G Suite), and agility in learning new internal software and systems.
  • Must be self-motivated, reliable, and able to work independently.
  • Excellent problem-solving skills and attention to detail.
  • i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature.
  • Main Internet should be minimum of 20MBPs, wired only.
  • An Antivirus Software should be installed, activated and updated.
  • Backup Internet.

What We Offer:

  • A dynamic and rapidly growing company that values its employees.
  • The opportunity to work from home with flexibility and comfort.
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.

How to Apply:

  • Complete the Application Form below.
  • Take the English Proficiency Test.

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