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Operations Improvement and Client Success Manager

1 week ago

Manila, National Capital Region, Philippines JWay Group, Inc. Full time
Campaign Strategy and Analysis Expert

We are seeking a talented professional to join our team as a Campaign Strategy and Analysis Expert. The successful candidate will play a critical role in enhancing the efficiency, effectiveness, and overall outcomes of our client operations, onboarding processes, and campaign performance.

This exciting opportunity is ideal for a detail-oriented, proactive, and analytical individual who can leverage data to provide actionable insights and drive process improvements. Key responsibilities include:

  • Data Analysis & Reporting: Collect, analyze, and interpret data related to client operations, onboarding processes, and campaign performance.
  • KPI Tracking & Optimization: Develop, monitor, and optimize key performance indicators (KPIs) for client accounts and campaigns, ensuring they align with business objectives.
  • Client Onboarding: Facilitate smooth onboarding processes for new clients and campaigns, ensuring seamless integration with our systems.
  • Process Improvement: Identify and address inefficiencies in client onboarding and campaign management. Propose and implement solutions to enhance client satisfaction and operational efficiency.
  • Campaign Performance Monitoring: Regularly assess and review existing client accounts and campaigns to identify trends, performance gaps, and optimization opportunities.
  • Reporting & Presentations: Prepare detailed reports and presentations, translating complex data into actionable insights and strategies for internal and external stakeholders.
  • Project Management Tools: Utilize tools such as Trello, Monday.com, and Retool to manage projects, track performance, and drive improvements.
  • Cross-Functional Collaboration: Work closely with various internal and external teams to align operational improvements with client needs and business goals.
  • Continuous Improvement: Proactively provide data-driven recommendations and support for ongoing process and campaign performance enhancements.

Our Company Culture

We value collaboration, continuous improvement, and client satisfaction. Our team is passionate about delivering exceptional results and creating a positive work environment.

How to Apply

Please submit your resume detailing your experience and why you are a perfect fit for this role. We look forward to reviewing your application.