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Client Success Specialist

2 weeks ago

Manila, National Capital Region, Philippines Anchanto Full time
About Anchanto

We empower businesses to succeed in the ever-evolving commerce landscape by providing cutting-edge Cloud and AI solutions. Our comprehensive platform enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations seamlessly.

With over 7,000 customers worldwide, including top brands, retailers, and postal operators, we process more than $1 billion in revenue annually. Our powerful, scalable solutions deliver rapid innovation integrated with over 135 different commerce and carrier platforms globally.

Our offices are spread across key regions, fostering a diverse and multicultural environment where each employee has the freedom to realize their full potential. We pride ourselves on building innovative and impactful products that revolutionize eCommerce management.

The Role:Junior Key Account Executive - Anchanto Philippines

This role involves playing a vital part in managing relationships with existing clients, ensuring retention and satisfaction while identifying opportunities for upselling and cross-selling. The ideal candidate is customer-centric, detail-oriented, and adept at managing multiple priorities to support the overall growth and success of the organization.

Key Responsibilities:
  1. Client Relationship Management: Act as the primary point of contact for a portfolio of clients, ensuring consistent communication and engagement.
  2. Renewals and Retention: Monitor client contracts and proactively initiate renewal discussions well before expiry dates.
  3. Upselling and Cross-Selling: Identify upselling and cross-selling opportunities by understanding client pain points and offering relevant solutions from Anchanto's suite of products and services.
  4. Account Planning and Reporting: Develop detailed account plans for each assigned client, outlining key activities, milestones, and growth opportunities.
  5. Client Onboarding and Support: Assist in onboarding new clients and ensuring they are well-versed with Anchanto's solutions.
  6. Market and Industry Awareness: Stay informed about industry trends, market conditions, and competitor activities to provide insights to clients and adapt strategies accordingly.
  7. Cross-Functional Collaboration: Work closely with product, marketing, and technical teams to ensure seamless delivery of services to clients.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Communications, or any related field.
  • 1-2 years of experience in account management, client relations, or a related role. Experience in the e-commerce, SaaS, or technology industry is preferred.
  • Familiarity with CRM tools (e.g., HubSpot, Salesforce) and account management processes.
Skills and Competencies:
  • Customer-Centric Mindset: Demonstrated ability to build relationships and advocate for client success.
  • Communication Skills: Excellent written and verbal communication skills to engage effectively with clients and internal teams.
  • Analytical Skills: Strong analytical capabilities to track account performance, identify trends, and propose solutions.
  • Problem-Solving: Ability to address client challenges creatively and effectively.
  • Time Management: Skilled in managing multiple accounts and tasks simultaneously while maintaining high attention to detail.
  • Sales Acumen: Basic understanding of sales principles, with the ability to identify upsell and cross-sell opportunities.
  • Adaptability: Flexible and capable of working in a fast-paced, dynamic environment.
  • Technical Proficiency: Familiarity with SaaS solutions, order management systems, or similar technology is a plus.
Personal Attributes:
  • Proactive and self-motivated with a strong drive for results.
  • Team-oriented, with the ability to work collaboratively across functions.
  • High level of integrity and professionalism in handling client relationships.
Key Performance Indicators (KPIs):
  • Client renewal rate and satisfaction scores.
  • Revenue growth from upselling and cross-selling.
  • Churn rate and customer health metrics.
  • Timeliness and quality of client interactions and reports.