Enhance Customer Experience

1 day ago


General Santos, Soccsksargen, Philippines beBeeEmpathizer Full time $800 - $1,300
Job Role:

As a Graduate Customer Success Manager, you will play a pivotal role in fostering strong relationships with our customers and delivering exceptional support to ensure they receive the best possible experience navigating our expansive offerings.

Key Responsibilities:
  • Establish trust with assigned customers by providing tailored support
  • Activate internal and external capabilities to alleviate pain points and align expectations
  • Collaborate with other teams to connect with a diverse set of users of our products
  • Identify high potential and high risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to our products and support processes
  • Engage with your portfolio of customers to ensure risk identification and collect feedback for review by the product team
Requirements:
  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure, and Ubuntu in particular is essential
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally


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