Tier 2 Technical Support Representative

2 days ago

Cebu City, Central Visayas, Philippines OP360 Full time ₱800,000 - ₱1,200,000 per year
  • Response to tickets escalated from Tier 1
  • Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner
  • Provide friendly, professional support via phone, email, and on-site.
  • Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware break/fix
  • Collaborate with vendors to resolve issues as necessary
  • Diagnoses and troubleshoots end-user desktop application issues and provide appropriate solution


Requirements
  • EXCELLENT English communications skills
  • Must have a BPO experience
  • Amenable in working on-site
  • Willing to work on a shifting schedule
  • 2 years of experience in an IT Help Desk role
  • Experience in Office 365 and Active Directory Services
  • Working knowledge of Windows 7 and 10 and Microsoft Office suite
  • Basic understanding of Networking
  • Remote access technologies (VPN terminal services, published apps, etc.)
  • Preferred experience working with ServiceNow, Salesforce, and VMware
  • Ability to assist others with complex issues in a professional manner
  • Ability to manage and prioritize incidents, requests, and tasks
  • Strong problem analysis and problem-solving skills
  • Excellent written and verbal communication skills
  • Resourceful, well organized, highly dependable, efficient and detail-oriented

  • Tier 2 Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Office Partners 360 Full time ₱360,000 - ₱450,000 per year

    Technical Support Representative (On-site) Tier 2Cebu CityResponsibilities:Response to tickets escalated from Tier ICreates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely mannerProvide friendly, professional support via phone, email, and on-site.Independently resolve most issues with Windows 7, 10, and network...

  • Tier 2 Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time $40,000 - $60,000 per year

    Responsibilities:Response to tickets escalated from Tier 1Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely mannerProvide friendly, professional support via phone, email, and on-site.Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware break/fixCollaborate with vendors...

  • Tier 2 Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Office Partners 360 Full time ₱240,000 - ₱280,000 per year

    ResponsibilitiesDeliver the best customer service to our clients and partner clients globally across different support platforms.Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting.Create support experiences that exceed users' expectationsExperience:...

  • Technical Support Engineer Tier II

    4 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Technical Support Engineer Tier II

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per year

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Technical Support Engineer Tier II

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per year

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Technical Support Engineer Tier II

    5 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Technical Support Specialist Tier II

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per year

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...

  • Technical Support Specialist Tier II

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $80,000 per year

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements.  Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine.  The Tier 2 Technical Support Specialist will interact...

  • Technical Support Specialist Tier II

    4 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support to meet service level agreements. Responsibilities include troubleshooting and resolving hardware, software, application, network, user access, and related issues. The specialist interacts with network services, software systems engineering,...