Home-Based Customer Experience Specialist

12 hours ago


Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱50,000 - ₱90,000
About the Role

MCI specializes in delivering tailored solutions to meet diverse client needs. We seek enthusiastic Customer Service Professionals to support various customer service initiatives.

This is a wonderful opportunity to contribute to high-impact projects with iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find best solutions.
  • Follow established scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to appropriate team members.
  • Stay current with training, updates, and program knowledge.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills


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