Home-Based Claims Resolution Specialist

12 hours ago

Cavite City, Calabarzon, Philippines beBeeClaims Full time ₱35,000

As a key member of our team, the Home-Based Claims Resolution Specialist will play a vital role in resolving customer claims related to branded and imprinted merchandise. This role requires strong analytical and investigative skills, as well as excellent verbal and written communication abilities.

Key Responsibilities
  • Investigate and resolve customer claims efficiently and effectively, ensuring timely resolutions that meet customer expectations.
  • Collaborate with internal departments to gather relevant information and identify the root cause of issues, driving process improvements and continuous learning.
  • Communicate professionally and empathetically with customers throughout the claims process, building trust and rapport through open and transparent communication.
  • Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts, ensuring accurate documentation and seamless execution.
  • Maintain accurate documentation of all claims, outcomes, communications, and resolution actions within internal systems, facilitating data-driven decision-making and performance analysis.
Requirements
  • Minimum 2 years of experience in customer service, claims resolution, or order investigation, demonstrating a proven track record of success and growth.
  • Strong analytical and investigative skills, with the ability to think critically and drive results-oriented solutions.
  • Excellent verbal and written communication abilities, with the capacity to articulate complex information in a clear and concise manner.
  • Ability to handle sensitive situations with professionalism and empathy, maintaining a high level of emotional intelligence and cultural competence.
  • High attention to detail and strong organizational habits, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

We are seeking a highly skilled and motivated individual who is passionate about delivering exceptional customer experiences and driving business results. If you are a results-driven professional with a passion for claims resolution, we encourage you to apply for this exciting opportunity.

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