Product Quality Specialist

About Us

We help millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience.

Every day in every county of the U.S., people turn to us to complete urgent repairs, seasonal maintenance, and bigger improvements.

We help homeowners know which projects to do, when to do them, and who to hire from our growing community of local service businesses.

If making an impact inspires you, imagine what we'll build together.

The team acts as a bridge between users and product teams, bringing operational rigor and strong user advocacy to product development.

As subject matter experts, they develop a deep understanding of product functionality, business workflows, and user sentiment to support the delivery of the best products and features that effectively attract, engage, and retain users at every point in their journey.

Team members play a vital role in driving quality initiatives by efficiently triaging bugs and actively supporting the validation and analysis of user feedback to drive product improvements.

By proactively addressing issues, this position ensures the delivery of a high-quality user experience, contributing to the team's efforts in providing a reliable, user-focused solution that aligns with business objectives and continuously meets user needs.

• Stay well-versed in the product, continuously learning about recent updates and new features, to effectively manage bugs and feedback.
• Consistently respond to inquiries from internal customers across designated channels, ensuring timely and accurate support.
• Create and leverage data-driven insights to influence decisions and drive improvements within the function, actively contributing to better outcomes.
• Engage in team discussions and make a positive impact by proactively sharing valuable insights, offering solutions, and addressing potential challenges.
• Take ownership of key responsibilities, including managing bug reports, feedback reports, metrics, data analyses, and quality audits.
• Use these insights to identify opportunities to enhance KPIs, guidelines, and processes.
• Exhibit critical thinking by effectively addressing bugs and feedback. Provide constructive feedback, engage with team members, and collaborate with internal customers to resolve knowledge gaps and errors.
• Successfully manage special projects, trackers, reports, and analyses, while coordinating with relevant stakeholders to ensure timely and efficient delivery.
• Cross-functionally collaborate with other teams to improve product performance and user experience.
• Assist in the creation and maintenance of documentation and best practices related to product usage, bug resolution, and feedback management.

• You must bring strong research, navigation, and investigative skills, with a keen ability to gather relevant information.
• Experience with Salesforce, Coda, and Jira or similar tools.
• Proficiency in Google Workspace, including Forms, Sheets, Docs, and Slides.
• A team player with excellent collaboration skills, capable of gaining cooperation from colleagues to achieve common goals, particularly on complex time-sensitive projects.
• Detail-oriented and process-driven, with a focus on identifying inefficiencies and implementing continuous improvements to workflows.
• A clear and effective communicator, both verbally and in writing.
• Strong problem-solving capabilities and critical thinking.
• Ability to manage multiple tasks and priorities simultaneously.

We embrace diversity. We are proud to be an equal opportunity workplace and do not discriminate based on sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.

We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

We are committed to working with individuals with disabilities and providing reasonable accommodation during the application process. If you require a reasonable accommodation, please contact recruitingops@thumbtack.com .

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we'll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.