Technical Partner Support Specialist

3 weeks ago

Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time

**Job Summary:**

We are seeking an experienced Technical Partner Support Specialist to join our team at Atticus Advisory Solutions Inc. In this role, you will provide exceptional support to our partners by troubleshooting and resolving technical issues related to our products.

**Key Responsibilities:

  • Act as the first point of contact for partners experiencing issues with our products, communicating clearly to identify the root cause of the problem.
  • Communicate with partners via email or phone/web call to resolve their issues through a series of actions.
  • Leverage our knowledge base to answer questions and provide accurate information.
  • Assist in creating, updating, and maintaining knowledge base articles to improve team resources and partner experience.
  • Fully document partners' concerns and ticket resolutions.
  • Maintain partners' confidence by keeping their information confidential.
  • Recreate/test issues in dedicated playground accounts to verify potential causes.
  • Make judgment calls on whether issues require advanced configuration and technical knowledge, escalating to other teams when needed.
  • Follow up with partners to ensure the problem is fully and properly resolved.

**Requirements and Qualifications:

  • 3-5 years of hands-on experience in configuration and/or administration of NetSuite.
  • Accounting/Finance/Business background required, CPA is a plus.
  • Exceptional oral and written communication skills in English, fluency in Spanish is a plus.
  • Ability to establish credibility and foster collaborative relationships across functional and geographically dispersed teams.
  • Understanding of NetSuite workflows and schedules scripts preferred.
  • Working knowledge of GAAP and IFRS accounting guidelines preferred.
  • Strong problem-solving and analytical abilities.
  • Exceptional customer service skills.
  • Ability to work independently and manage workload to meet deadlines.

**Estimated Salary Range:** $80,000 - $110,000 per year, depending on location and experience.

**Why Work with Us:

  • Opportunity to work with a leading provider of advisory solutions.
  • Chance to develop your technical skills and expertise in NetSuite.
  • Collaborative and dynamic work environment.

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