E-Commerce Sales Specialist
1 week ago
We are a dynamic company seeking an E-Commerce Sales Specialist to join our team. This is an exciting opportunity for individuals who thrive in fast-paced online sales environments and are passionate about delivering exceptional customer experiences.
Job DescriptionSales Performance:
- Meet and exceed sales targets while maintaining excellent customer service standards.
- Manage and engage customers through various web-based communication channels.
Sales and Operations:
- Close sales efficiently and effectively via chat and phone calls, ensuring a polite, friendly, and professional demeanor.
- Sell and manage selling platforms, including website, Facebook, Instagram, TikTok, Lazada, Shopee, Zalora, and others.
- Upsell and cross-sell related products or services to enhance customer satisfaction.
- Prepare daily and monthly sales reports.
Client Relationship Management:
- Follow up regularly with clients to maintain relationships and gather feedback.
- Update the client database with prospective customers' contact details and interests.
Customer Service:
- Provide exceptional after-sales service by addressing customer complaints, returns, and refunds promptly and professionally.
- Fulfill customer requests, such as same-day delivery booking, product reservations, and monogramming.
Operations:
- Book, track, and update clients' orders via same-day delivery or parcel.
- Pack and record purchased orders.
- Periodically check inventory levels.
Requirements:
- Female only.
- At least 2 years of work experience in online sales (preferably).
- Sales-oriented mindset and strong work ethic.
- Knowledge of online marketing trends, including social media, websites, and online selling platforms.
- Comfortable working with numbers and using Microsoft Excel for sales reports.
Ranges from $25,000 to $35,000 per year, based on location and performance.
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