E-Commerce Sales Specialist

1 week ago


Taguig, National Capital Region, Philippines Gainstrong Careers Full time
About Gainstrong Careers

We are a dynamic company seeking an E-Commerce Sales Specialist to join our team. This is an exciting opportunity for individuals who thrive in fast-paced online sales environments and are passionate about delivering exceptional customer experiences.

Job Description

Sales Performance:

  • Meet and exceed sales targets while maintaining excellent customer service standards.
  • Manage and engage customers through various web-based communication channels.

Sales and Operations:

  • Close sales efficiently and effectively via chat and phone calls, ensuring a polite, friendly, and professional demeanor.
  • Sell and manage selling platforms, including website, Facebook, Instagram, TikTok, Lazada, Shopee, Zalora, and others.
  • Upsell and cross-sell related products or services to enhance customer satisfaction.
  • Prepare daily and monthly sales reports.

Client Relationship Management:

  • Follow up regularly with clients to maintain relationships and gather feedback.
  • Update the client database with prospective customers' contact details and interests.

Customer Service:

  • Provide exceptional after-sales service by addressing customer complaints, returns, and refunds promptly and professionally.
  • Fulfill customer requests, such as same-day delivery booking, product reservations, and monogramming.

Operations:

  • Book, track, and update clients' orders via same-day delivery or parcel.
  • Pack and record purchased orders.
  • Periodically check inventory levels.
Qualifications and Skills

Requirements:

  • Female only.
  • At least 2 years of work experience in online sales (preferably).
  • Sales-oriented mindset and strong work ethic.
  • Knowledge of online marketing trends, including social media, websites, and online selling platforms.
  • Comfortable working with numbers and using Microsoft Excel for sales reports.
Estimated Salary

Ranges from $25,000 to $35,000 per year, based on location and performance.



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