E-Commerce Sales and Revenue Growth Specialist

3 days ago


Taguig, National Capital Region, Philippines Gainstrong Careers Full time
About the Role

We are seeking an E-Commerce Sales and Revenue Growth Specialist to join our team at Gainstrong Careers. This is a dynamic opportunity for individuals who are passionate about online sales and have a strong background in customer service.

Key Responsibilities
  • Meet and exceed sales targets while ensuring exceptional sales services
  • Manage and engage customers using web-based communication channels
Key Performance Indicators
  • Sales Quota Achievement:
    • Quick Response: Respond promptly and effectively handle customer inquiries, objections, and close sales in a polite, friendly, and professional manner via chat and phone calls
    • Selling and Management of Selling Platforms: Website, Facebook, Instagram, TikTok Lazada, Shopee, Zalora, and others
    • Upselling and Cross-Selling: Suggest related products or services to enhance the customer's experience
    • Prepare daily and monthly sales reports
  • Client Relationship:
    • Follow-Up: Regularly follow up with clients to maintain relationships and gather feedback
    • Database Management: Update the client database with prospective customers' contact details and interests
  • Customer Service:
    • Provide exceptional after-sales service by addressing customer complaints, returns, and refunds promptly and professionally
    • Fulfill Customer Requests: such as same day delivery booking, product reservations, and monogramming
    Operations:
    • Booking, tracking, and updating of clients' orders via same day delivery or parcel
    • Packing and recording of purchased orders
    • Periodic checking of inventory
    Requirements
    • Female only
    • 2-year course or college graduate
    • At least 2 years' work experience in preferably online selling
    • Sales-oriented and can-do attitude mindset
    • Knowledge in online marketing trends (Social Media, Website, and Online selling platforms i.e. Lazada, Shopee)
    • Comfortable with numbers and using Microsoft Excel for sales reports
    Estimated Salary Range:

$40,000 - $60,000 per annum, depending on experience



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