E-Commerce Sales and Revenue Growth Specialist
3 days ago
We are seeking an E-Commerce Sales and Revenue Growth Specialist to join our team at Gainstrong Careers. This is a dynamic opportunity for individuals who are passionate about online sales and have a strong background in customer service.
Key Responsibilities- Meet and exceed sales targets while ensuring exceptional sales services
- Manage and engage customers using web-based communication channels
- Sales Quota Achievement:
- Quick Response: Respond promptly and effectively handle customer inquiries, objections, and close sales in a polite, friendly, and professional manner via chat and phone calls
- Selling and Management of Selling Platforms: Website, Facebook, Instagram, TikTok Lazada, Shopee, Zalora, and others
- Upselling and Cross-Selling: Suggest related products or services to enhance the customer's experience
- Prepare daily and monthly sales reports
- Client Relationship:
- Follow-Up: Regularly follow up with clients to maintain relationships and gather feedback
- Database Management: Update the client database with prospective customers' contact details and interests
- Customer Service:
- Provide exceptional after-sales service by addressing customer complaints, returns, and refunds promptly and professionally
- Fulfill Customer Requests: such as same day delivery booking, product reservations, and monogramming
- Booking, tracking, and updating of clients' orders via same day delivery or parcel
- Packing and recording of purchased orders
- Periodic checking of inventory
- Female only
- 2-year course or college graduate
- At least 2 years' work experience in preferably online selling
- Sales-oriented and can-do attitude mindset
- Knowledge in online marketing trends (Social Media, Website, and Online selling platforms i.e. Lazada, Shopee)
- Comfortable with numbers and using Microsoft Excel for sales reports
$40,000 - $60,000 per annum, depending on experience
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