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E-Commerce Sales Specialist

2 months ago

Taguig, National Capital Region, Philippines Gainstrong Careers Full time

As a key member of Gainstrong Careers, we are seeking an exceptional E-Commerce Sales Specialist to join our team. Your primary goal will be to meet and exceed sales targets while providing excellent sales services to our customers.

Sales Quota Achievement:

• Respond promptly and effectively handle customer inquiries, objections, and close sales in a polite, friendly, and professional manner via chat and phone calls.

• Manage and engage customers using web-based communication channels.

• Prepare daily and monthly sales reports.

Client Relationship:

• Regularly follow up with clients to maintain relationships and gather feedback.

• Update the client database with prospective customers' contact details and interests.

Customer Service:

• Provide exceptional after-sales service by addressing customer complaints, returns, and refunds promptly and professionally.

• Fulfill customer requests, such as same-day delivery booking, product reservations, and monogramming.

Operations:

• Booking, tracking, and updating of clients' orders via same-day delivery or parcel.

• Packing and recording of purchased orders.

• Periodic checking of inventory.

Job Qualifications:

• Female only.

• 2-year course or college graduate.

• At least 2 years' work experience in preferably in online selling.

• Sales-oriented and can-do attitude mindset.

• Knowledge in online marketing trends (Social Media, Website, and Online selling platforms i.e. Lazada, Shopee).

• Comfortable with numbers and using Microsoft Excel for sales reports.