E-Commerce Sales and Operations Specialist
2 months ago
Sales and Operations Role
Gainstrong Careers is seeking a highly motivated E-Commerce Sales Specialist to join our team. As a key member of our sales operations team, your primary goal will be to meet and exceed sales targets while ensuring excellent sales services.
Main Responsibilities
- Manage and engage customers using web-based communication channels.
- Respond promptly and effectively handle customer inquiries, objections, and close sales in a polite, friendly, and professional manner via chat and phone calls.
- Sell and manage selling platforms: Website, Facebook, Instagram, TikTok, Lazada, Shopee, Zalora, and others.
- Upsell and cross-sell: Suggest related products or services to enhance the customer's experience.
- Prepare daily and monthly sales reports.
Client Relationship
- Follow-up: Regularly follow up with clients to maintain relationships and gather feedback.
- Database management: Update the client database with prospective customers' contact details and interests.
Customer Service
- Provide exceptional after-sales service: Address customer complaints, returns, and refunds promptly and professionally.
- Fulfill customer requests: Same day delivery booking, product reservations, and monogramming.
Operations
- Booking, tracking, and updating of clients' orders via same day delivery or parcel.
- Packing and recording of purchased orders.
- Periodic checking of inventory.
Job Qualification
- Female.
- College graduate.
- At least 2 years' work experience in online selling.
- Sales-oriented and can-do attitude mindset.
- Knowledge in online marketing trends (Social Media, Website, and Online selling platforms i.e. Lazada, Shopee).
- Comfortable with numbers and using Microsoft Excel for sales reports.
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